Customs resolves technical glitch disrupting PAAR processing on B’Odogwu platform

The Nigeria Customs Service (NCS) has announced that it has successfully resolved the recent technical glitch that disrupted the transmission of Product Certificates and SONCAP required for PAAR processing on the B’Odogwu platform.

This came following concerns raised by importers and licensed customs agents over delays experienced in the transmission.

The NCS in a statement on Thursday acknowledged that the disruption followed technical integration challenges that emerged during the process of onboarding the Standard Organisation of Nigeria (SON) on the B’Odogwu platform on July 23, 2025.

“These system-related issues temporarily impacted traders’ ability to accurately capture their Form M, PAAR, and Single Goods Declaration (SGD).

“Specific challenges encountered included limited space for trader names, incorrect data formatting, missing 10-digit product codes, ambiguous error prompts, and difficulties linking the Tax Identification Number (TIN) to traders’ profiles. While NCS was able to promptly resolve the issues within its system, further coordination was required to complete the resolution on SON’s side, ” the NCS said.

The statement said both agencies have successfully resolved the transmission issues as Product Certificates and SONCAP documents are now being transmitted seamlessly, and the backlog of affected transactions is being cleared.

To continuously support stakeholders, the NCS said it has rolled out nationwide implementation of the B’Odogwu platform across Zones A, B, C, and D, with trained officers on the ground to provide hands-on technical assistance to traders and licensed agents.

The NCS reiterated its committment to transparency, collaboration, and stakeholder engagement adding that regular training sessions for stakeholders are ongoing across various commands.

“These sessions not only build user capacity but also serve as a channel for surfacing and resolving operational challenges on the platform, ” the statement concluded.